Privacy Rights Statement

Effective Date: 12/16/2025

This Privacy Rights Statement explains how Platinum Recovery LLC (“we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with our debt collection activities. Platinum Recovery LLC is a debt collection agency located in Ohio and operates in compliance with applicable federal and state laws.

Scope and Applicability
This Privacy Rights Statement applies to consumers whose personal information we obtain in the course of providing debt collection services on behalf of our creditor clients. This notice supplements, and does not replace, any disclosures required by the Fair Debt Collection Practices Act (FDCPA), state law, or other applicable regulations.
Personal Information We Collect
We may collect, receive, or maintain the following categories of personal information, as permitted by law:
* Identifiers (e.g., name, address, telephone number, email address, account number)
* Financial information related to an account (e.g., balance, payment history)
* Information provided by creditors or service providers
* Information provided directly by you (e.g., correspondence, payment arrangements)
* Limited information obtained from public records or skip-tracing sources, where legally permitted

We do not collect personal information for purposes unrelated to lawful debt collection activities.
How We Use Personal Information
We use personal information only for lawful and legitimate business purposes, including:
* Collecting or attempting to collect a debt
* Communicating with you regarding your account
* Processing payments and maintaining account records
* Responding to disputes, validation requests, or complaints
* Complying with federal, state, and local laws and regulations
* Preventing fraud, unauthorized access, or misuse of information
How We Share Personal Information
We do not sell personal information. We may disclose personal information only as permitted or required by law, including:
* To the original creditor or current account owner
* To service providers performing functions on our behalf (e.g., payment processors, mailing vendors), subject to confidentiality obligations|
* To consumer reporting agencies, if legally permissible
* To courts, regulators, or law enforcement when required by law or legal process
Your Privacy Rights
Depending on applicable law, you may have the following rights:
* Right to Access: Request information about the personal data we maintain about you
* Right to Correction: Dispute or request correction of inaccurate information
* Right to Validation: Request verification of the debt under the FDCPA
* Right to Limit Communications: Request restrictions on how or when we contact you, as allowed by law
* Right to Opt Out of Certain Communications: Including written requests to cease communication, subject to legal exceptions

We will not discriminate against you for exercising any lawful privacy or consumer rights.
Ohio and Federal Legal Compliance
We comply with all applicable privacy and consumer protection laws, including but not limited to:
* The Fair Debt Collection Practices Act (FDCPA)
* Regulation F (12 CFR Part 1006)
* The Gramm–Leach–Bliley Act (GLBA), where applicable
* Ohio consumer protection and debt collection laws
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. Access to personal information is limited to authorized personnel with a legitimate business need.
Data Retention
We retain personal information only as long as necessary to fulfill business and legal obligations, including recordkeeping, compliance, and dispute resolution requirements.
Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18. Our services are not directed to minors.
Changes to This Privacy Rights Statement
We may update this Privacy Rights Statement from time to time. Any material changes will be reflected by updating the effective date above.
Contact Information
If you have questions about this Privacy Rights Statement or wish to exercise your rights, please contact: Info@platinumcompaniesinc.com

Platinum Recovery LLC
Address: Po Box 441, Marietta Ohio 45750
Phone: (740)374-7601
Email: info@platinumcompaniesinc.com

This communication is from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.

Platinum Recovery Text Message Terms & Conditions

Service Description

Platinum Recovery offers an SMS text messaging program to provide account-related notifications, payment reminders, and other communications related to debt collection services. By opting in, you may receive recurring text messages from or on behalf of Platinum Recovery LLC regarding your account.
You may enroll by texting START to 21537 (or the phone number you received prior messages from) or by providing consent through our website at https://platinumcompaniesinc.com/.

Terms & Conditions

By opting in to Platinum Recovery’s SMS text messaging program, you expressly consent to receive text messages to the mobile number you provide. These messages may include informational and transactional content related to your account, including payment reminders and account status updates.
A confirmation message may be sent to verify enrollment. Message frequency will vary based on account activity and engagement. The service will continue until you opt out.

Opt-Out & Support

You may opt out at any time by replying STOP to any message. You may request assistance by replying HELP, calling (740)374-7601 or emailing info@platinumcompaniesinc.com

Eligibility

This service is intended for U.S. residents who are 18 years of age or older. You must have a text-enabled mobile phone and a wireless service plan capable of receiving SMS messages.

Message & Data Rates

Message and data rates may apply. Please consult your wireless carrier for pricing details.

Participating Carriers

Most major U.S. wireless carriers are supported. Carriers are not liable for delayed or undelivered messages.

Consent Not Required as a Condition of Service

Your consent to receive SMS messages is not a condition of receiving services, credit, or resolving your account with Platinum Recovery LLC

Opt-In / Opt-Out Instructions

To enroll: Text START to 21537 (or the phone number you received prior messages from)

To opt out: Text STOP to 21537 (or the phone number you received prior messages from)

For support: Text HELP to 21537 (or the phone number you received prior messages from), call (740)374-7601 or email info@platinumcompaniesinc.com

Important Debt Collection Disclosure

This communication is from a debt collector. Any information obtained may be used for the purpose of collecting a debt.

Privacy Policy

Your privacy is important to us. We use your information solely to deliver SMS messages and administer this texting program. We do not sell or rent your mobile number or personal information. We may share information with service providers as necessary to operate this program or as required by law.
Please review our full Privacy Policy at: https://platinumcompaniesinc.com/privacy-policy/.

Changes to Terms & Privacy Policy

We reserve the right to modify these Terms & Conditions or our Privacy Policy at any time. Updates will be posted at https://platinumcompaniesinc.com/privacy-policy/. Continued participation in the program constitutes acceptance of those changes.

Contact Information

For questions regarding this texting program, please contact:

Platinum Recovery LLC
P.O. Box 441, Marietta Ohio, 45750
Phone: (740)374-7601
Email: info@platinumcompaniesinc.com
Website: https://platinumcompaniesinc.com/

Program Management

This messaging program is managed by TechSol Connect.
To view provider terms, visit: TechSol Connect